Privacy Policy

Last update: 30/05/2023

For the purposes of this Privacy Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pole Group Ltd, a company registered in England and Wales under company number 10670687 at the registered office address: 82 James Carter Road, Suite A, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
Service refers to the products and services provided by the Company available from
User (referred to as either “Visitors” or “Users” in this Agreement) means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Personal Data (referred to as either “Personal Information” or “Data” in this Agreement) refers to information that relates to an identified or identifiable User using Our Service.
Privacy Policy means the document that describes the set procedures used by the Company to collect and handle Personal Data from Users, forming the entire agreement between the User and the Company regarding the use of the Service.

In line with our commitment to protect and respect the privacy of Our Users, We have implemented a set of practices and procedures outlined in this Privacy Policy.

Type of Personal Data Collected
It is not indispensable to collect all Personal Data from Users, however in many cases, it may be necessary to do so. Personal Data collection further contributes to improve Our Service, products and overall user experience.
Depending on several factors and circumstances, the type of Personal Data that We may collect varies and includes, but not limited to identity and contact Data, profile Data, financial and transactional Data, usage and technical Data, communication and marketing Data.
Nevertheless, We do not collect Sensitive Information such as health Data, religious beliefs or sexual orientation.

Purpose of Data Collection
We may collect Data for specified reasons, in accordance with the relevant legislation on Data Protection.
We may be required to communicate with Our Users in certain circumstances, using various means such as, but not limited to email, newsletters or text message.

Visitors may have inquired about Our products and services. It is then essential to set up forms of communication, We would for example need their name, email address or telephone number. It also sustains Our customer service effort.

Should any dispute, complaint or investigation arise as a result of Us providing service and/or products to a User, in an effort to come to a resolution, We would use the Personal Data provided by the User.

Due to Our financial and legal obligations and to prevent unlawful activity or fraud, We might be required to collect and keep Personal Information about Our Users for a specific period of time.

With the intent of evaluating and improving Our Service, products and offering, We may for example, collect Data about usage, location and/or operating system from Our Users. These may be collected automatically and are essential for the purpose of enhancing user experience, although, users may have the option to opt-out.

Visitors may order services or products from Us, We will then proceed with the collection of their Data to enable Us to deliver on their demand or interest.

In line with Our marketing efforts, We may collect Personal Information in order to deliver tailored products and services and communication. We may also collect Data on behalf of other companies in Our group, offering similar or relevant products and services.

As a business, We may also collect Personal Data to maintain and administer Our internal records, in conjunction with Our operational tasks.

In the event that Our Company enters into a process of a dissolution, reorganisation, restructuring, merger, divestiture or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, Personal Data will be transferred, as an asset, for the purpose of business transfers.

Process of Data Collection
When using Our Service, and depending on a type of device used, certain information may be automatically collected. This information does not reveal Users and their specific identity but instead includes information such as operating system, IP address, browser type, location, device and usage information. This information assists Us in maintaining the security and operation of Our Service, as well as is vital for Our analytics and reporting objectives.
We may also collect Personal Information from other sources with a view to providing relevant marketing and offers, along enhanced services.

Disclosure of Personal Data
For defined reasons and in conformity with the relevant Data Protection laws, We may share Personal Information with third parties, including but not limited to other companies within Our group, Our service suppliers and providers, acting as Data processors on Our behalf, for the purpose of providing Us specified business services.
We may also be required to disclose the Personal Data of Users to relevant authorities and bodies, in order to comply with any legal obligation.
Should we use Google Maps Platform APIs, We may share Data with certain Google Maps Platforms APIs such as Google Maps API, Places API.
We do not sell Personal Data. The respect and protection of Our Users and their Personal Information is critical to Us. We stand for trust and professionalism, hence, We will unconditionally refrain ourselves from selling Personal Data to any individual or organisation.

Children’s Privacy
This Service is intended for a general audience and not addressed to individuals under the age of 13. We therefore do not knowingly collect Personal Data for such group. Should We be notified that Personal Information has been collected for anyone under the age of 13, without verification of parental consent, We will proceed to the deletion of the Data. Any parent or guardian made aware that their child under the age of 13 has provided Us with Personal Information, without their prior consent, should contact Us to arrange deletion of the Data.

Retention of Personal Data
We are aware that this could be a major concern for Users. We want to reassure them that We would retain Personal Data for no longer than necessary for the purposes set out in this Privacy Policy. In practice this means that the duration, Data is retained will vary depending on the type of Data. Different factors account for the retention period such as, but not limited to potential or ongoing disputes, guidelines issued by the relevant Data Protection authorities and Our legal requirement.
Otherwise, if no longer required, Data will be securely erased from Our systems.

Protection and Storage of Personal Data
We have a proactive approach about Data Protection and storage. We have established efficient and appropriate safeguards to ensure optimal level of security, reducing the risk of accidental loss and/or alteration of Data, unauthorised or unlawful Data access or breach. However, Users should be aware that despite all Our implemented precautionary measures, We cannot guarantee that all information will remain secure in all conditions, as, unfortunately no security system is perfect and may be vulnerable to more advanced threats and breaches.

Personal Data and Rights
Users of Our Service are eligible to a number of rights regarding their Personal Data.

Users have the Right to be Informed. This means that they are entitled to be provided with transparent, clear and easily understandable information on how their rights and Personal Data are used by Us.

All Our Visitors benefit from a Right of Access, meaning that they can request access to their Personal Data, to enable them to check that We are using them in accordance with the relevant Data Protection law, as an example.

Users are further entitled to a Right to Rectification. Users may request for their Data to be corrected should these Data be incomplete or inaccurate.

The Right of Erasure or Right to be forgotten allows Users to ask for the removal or deletion of their Personal Data, should there be no essential reasons for Us to keep them otherwise.

Users of Our Service may also exercise their Right to Restrict Processing in the event that they wish to halt or prevent any further use of their Personal Data in certain circumstances. Although restriction is applied, Our Service can still store Personal Information but not for further use.

Furthermore, Visitors are also granted a Right of Data Portability, which allows them to obtain and reuse their Personal Data for their own purposes across different services. It allows Visitors, under certain conditions, to have their Personal Information transferred directly to a third party.

The Right to withdraw consent to processing is another right that Users are eligible to. It means that although Visitors may have consented Us to process their Personal Data, they are permitted to withdraw such consent at any time.

The Right to Object Processing gives Users the right to object to Us processing their Personal Data for direct marketing purposed of legitimate business interests at any time.

Users may also use their Right to Complain to the Data Protection authorities, the Information Commissioner’s Office (ICO), in the case that they think that there is a problem with the way their Data are handled by Us or believe does not comply with the relevant Data Protection law. Although, We would appreciate that Visitors approach Us first in order to promptly resolve any issue prior to escalating such matter to the previously named authority.

Users should know that when requesting Us to delete their Personal Data, We shall proceed with their request, provided that this is not within any period for which, We are required to keep their Data for specific purposes such as legal or financial requirements.

Users may be able to manage (update, amend, delete, etc) their Personal Information themselves at any time by signing in to their online account. Alternatively, Users may do so by contacting Us here.

Changes to Our Privacy Policy
In an effort to keep this Privacy Policy relevant, We might revise it from time to time to reflect any change in regulation or to improve the way We look after and process Personal Data. When these changes are deemed significant, under Our sole discretion and definition, We will make effort to communicate them ahead of time so that Users can exercise any rights they may have. Any changes shall be published on Our Privacy Policy page and be effective from the date of publication.

How to Contact Us About Data
Users may have questions or comments about Our Privacy Policy and are able to contact Us us here.
Pole Group Ltd acts as the Data Controller and is responsible for the handling of Personal Data. We have no legal requirement under GDPR regulation to appoint a Data Protection Officer and have decided not to appoint one. Therefore, any inquiries relating to Personal Data and privacy shall be handled by Us and addressed to Us using this link.